Matrix Diagnostics

Privacy Policy

Effective: May 05th 2023

This Privacy Policy describes how Matrix Diagnostics Ltd collects, uses and discloses information, and what choices you have with respect to the information.

When we refer to “Matrix Diagnostics Ltd”, we mean the Matrix Diagnostics Ltd entity that acts as the controller or processor of your information, as explained in more detail in the “Identifying the Data Controller and Processor” section below.

Table of Contents:

  • Applicability of this Privacy Policy
  • Information We Collect and Receive
  • How We Use Information
  • Lawful Basis
  • Data Retention
  • How We Share and Disclose Information
  • Security
  • Changes to this Privacy Policy
  • Data Protection Officer
  • Identifying the Data Controller and Processor
  • Your Rights
  • Contacting Matrix Diagnostics Ltd
  • Contacting the ICO

Applicability Of This Privacy Policy

This Privacy Policy applies to Matrix Diagnostics Ltd’s services and other interactions (e.g., customer service enquiries, etc.) you may have with Matrix Diagnostics Ltd (collectively “Services”). This Privacy Policy also applies to the Matrix Diagnostics Ltd’s website ( If you do not agree with the terms, do not access or use the Services or website.A separate agreement governs delivery, access and use of Matrix Diagnostic Ltd’s Services (the “Customer Agreement”), including the processing of any messages, files or other content submitted through services accounts (collectively, “Customer Data”). The organisation (e.g., your employer or another entity or person) that entered into the Customer Agreement (“Customer”) controls their services (“Account”) and any associated Customer Data.

Information We Collect And Receive

Matrix Diagnostics Ltd may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways:

  • Customer Data. Customers or individuals granted access to an account by a Customer (“Authorised Users”) routinely submit Customer Data to Matrix Diagnostics Ltd when using the Services. This may include sensitive and confidential personal information.
  • Other Information. Matrix Diagnostics Ltd also collects, generates and/or receives Other Information such as:
    1. Account Information. To create or update an Account, you or your Customer (e.g., your employer) supply Matrix Diagnostics Ltd with an email address, phone number, password, domain and/or similar account details, delivery and contact information, Company registration details and details around the service provision required. In addition, Customers that purchase Services provide Matrix Diagnostics Ltd (or its payment processors) with billing details such as credit card information, banking information and/or a billing address.
    2. Website Information. Information about your use of our website including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data. Information provided voluntarily by you. For example, when you register information or make a purchase
    3. Cookie Information. Cookies provide information regarding the computer used by a visitor. Matrix Diagnostics Ltd. may use cookies where appropriate to gather information about your computer in order to assist us in improving our website. We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
    4. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
    5. Additional Information Provided to Matrix Diagnostics Ltd. We receive Other Information when submitted to our website or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with our social media accounts or otherwise communicate with Matrix Diagnostics Ltd.

    Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, “Information”). However, certain Information is collected automatically and, if some Information, such as Account setup details, is not provided, we may be unable to provide the Services.

How We Use Information

Customer Data will be used by Matrix Diagnostics Ltd in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement, and as required by applicable law. Matrix Diagnostics Ltd is a processor of Customer Data and Customer is the controller. Processing of Customer Data is for the purpose of health or social care.

Matrix Diagnostics Ltd uses Other Information in furtherance of our legitimate interests in operating our Services, Websites and business. More specifically, Matrix Diagnostics Ltd uses Other Information:

  • To provide, update, maintain and protect our Services, Websites and business. This includes use of Other Information to support delivery of the Services under a Customer Agreement, prevent or address service errors, security or technical issues, analyse and monitor usage, trends and other activities or at an Authorised User’s request.
  • As required by applicable law, legal process or regulation.
  • To communicate with you by responding to your requests, comments and questions. If you contact us, we may use your Other Information to respond.
  • To send emails and other communications. We may send you service, technical and otheradministrative emails, messages and other types of communications. We may also contact you to inform you about changes in our Services, our Services offerings, and important Services-related notices. These communications are considered part of the Services and you may not opt out of them. In addition, we sometimes send emails about new product features, promotional communications or other news about Matrix Diagnostics Ltd. These are marketing messages so you can control whether you receive them.
  • For billing, account management and other administrative matters. Matrix Diagnostics Ltd may need to contact you for invoicing, account management and similar reasons and we use account data to administer accounts and keep track of billing and payments.If Information is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, Matrix Diagnostics Ltd may use it for any business purpose. To the extent Information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as “Personal Data.”

Lawful Basis

Matrix Diagnostics Ltd control and process data based on the following:

Consent – Consent is required and requested for processing sensitive data and when sending out information for marketing purposes.

Contract – Other information is processed because it is necessary for fulfilling a contract or because specific steps need to be taken before entering into a contract.

Legitimate interests – The processing is necessary for Matrix Diagnostics Ltd’s legitimate interests or the legitimate interests of a Customer/third party.

Data Retention

Matrix Diagnostics Ltd will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement, and as required by applicable law.

Matrix Diagnostics Ltd may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy. This may include keeping your Other Information after you have deactivated your account for the period of time needed for Matrix Diagnostics Ltd to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements.

Records are retained as specified by legal requirements, guidelines from the appropriate professional authorities or as defined in the service level agreement or contract. In absence of such guidance, the default storage of paper records is 6 years from creation.

Electronic records including Drug and Alcohol screening reports are stored indefinitely provided that future hardware and software systems are capable of accessing the data. The data may printed to hardcopy if required.

Where no specific retention period is shown, the records are held for 6 years as live, after which they are archived on the server.

Paper records are disposed of by secure shredding to ensure that confidentiality is maintained.

How We Share And Disclose Information

This section describes how Matrix Diagnostics Ltd may share and disclose Information. Customers determine their own policies and practices for the sharing and disclosure of Information, and Matrix Diagnostics Ltd does not control how they or any other third parties choose to share or disclose Information.

  • Customer’s Instructions. Matrix Diagnostics Ltd will solely share and disclose Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement, and in compliance with applicable law and legal process.
  • Third Party Service Providers and Partners. We may engage third party companies or individuals as service providers or business partners to process Other Information and support our business. These suppliers and other third parties are not authorised by us to use your Personal Data in any other way than in the delivery of Matrix Diagnostic Ltd. products and services.
  • During a Change to Matrix Diagnostics Ltd’s Business. If Matrix Diagnostics Ltd engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Matrix Diagnostics Ltd’s assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), some or all Other Information may be shared or transferred, subject to standard confidentiality arrangements.
  • Aggregated or De-identified Data. We may disclose or use aggregated or de-identified Other Information for any purpose. For example, we may share aggregated or de-identified Other Information with prospects or partners for business or research purposes.
  • To Comply with Laws. If we receive a request for information, we may disclose Other Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.
  • To enforce our rights, prevent fraud, and for safety. To protect and defend the rights, property or safety of Matrix Diagnostics Ltd or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
  • With Consent. Matrix Diagnostics Ltd may share Other Information with third parties when we have consent to do so.


Matrix Diagnostics Ltd takes security of data very seriously. Matrix Diagnostics Ltd works hard to protect Other Information you provide from loss, misuse, and unauthorised access or disclosure. These steps take into account the sensitivity of the Other Information we collect, process and store, and the current state of technology. Given the nature of communications and information processing technology, Matrix Diagnostics Ltd cannot guarantee that Information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others. The Company does not accept responsibility for any loss arising from unauthorised access to, or interference with, any internet communications by any third- party, or from the transmission of any viruses.

Changes To This Privacy Policy

Matrix Diagnostics Ltd may change this Privacy Policy from time to time. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, Matrix Diagnostics Ltd will provide additional notice, such as via email or through the Services. If you disagree with the changes to this Privacy Policy, you should deactivate your Services account. Contact the Customer if you wish to request the removal of Personal Data under their control.

Data Protection Officer

We aren’t required to appoint a DPO under the UK GDPR but we have decided to do so voluntarily. We understand that the same duties and responsibilities apply had we been required to appoint a DPO. We support our DPO to the same standards.

Our DPO is Isobel Watkins, Associate Director of Compliance and Data Protection Medigold Health, of which Matrix Diagnostics is a subsidiary.

Our DPO is sufficiently well resourced to be able to perform the applicable tasks. We do not penalise the DPO for performing their duties.
The DPO can be contacted at
Identifying The Data Controller And Processor

Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. In general, the Customer is the controller of Customer Data. In general, Matrix Diagnostics Ltd is the processor of Customer Data and the controller of Other Information.

Your Rights

Individuals located in certain countries, including the UK and the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete, withdraw consent or correct this Information.

  • –  To request a copy of any personal information held about you, email precise details of the request or write to Matrix Diagnostics, Unit 9 Meridian Business Park, Fleming Road, Waltham Abbey, EN9 3BZ.
  • –  To update, delete, withdraw consent or correct your personal information, email precise details of the request to the extent that Matrix Diagnostics Ltd’s processing of your Personal Data is subject to the UK General Data Protection Regulation, Matrix Diagnostics Ltd relies on its legitimate interests, described above, to process your data. Matrix Diagnostics Ltd may also process Other Information that constitutes your Personal Data for direct marketing purposes and you have a right to object to Matrix Diagnostics Ltd’s use of your Personal Data for this purpose at any time. To do this email with the request.

    Contacting Matrix Diagnostics Ltd

    Please also feel free to contact Matrix Diagnostics Ltd if you have any questions about this Privacy Policy or Matrix Diagnostics Ltd’s practices, or if you are seeking to exercise any of your statutory rights. You may contact us at or at our mailing address below:

    Matrix Diagnostics, Unit 9 Meridian Business Park, Fleming Road, Waltham Abbey, EN9 3BZ

    T: 01992 762 678 E:

    Contacting the Information Commissioner’s Office (ICO)

    If you believe there is a problem with the way Matrix is handling your data, individuals have the right to complain to the ICO, this can be done via

Please Get In Touch

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