Effective: June 24th, 2021
When we refer to “Matrix Diagnostics Ltd”, we mean the Matrix Diagnostics Ltd entity that acts as the controlleror processor of your information, as explained in more detail in the “Identifying the Data Controller and Processor”section below.
Table of Contents:
- Information We Collect and Receive
- How We Use Information
- Lawful Basis
- Data Retention
- How We Share and Disclose Information
- Data Protection Officer
- Identifying the Data Controller and Processor
- Your Rights
- Contacting Matrix Diagnostics Ltd
- Contacting the ICO
A separate agreement governs delivery, access and use of Matrix Diagnostic Ltd’s Services (the “CustomerAgreement”), including the processing of any messages, files or other content submitted through servicesaccounts (collectively, “Customer Data”). The organisation (e.g., your employer or another entity or person) that entered into the Customer Agreement (“Customer”) controls their services (“Account”) and any associatedCustomer Data.
Information We Collect And Receive
Matrix Diagnostics Ltd may collect and receive Customer Data and other information and data
(“Other Information”) in a variety of ways:
- Customer Data. Customers or individuals granted access to an account by a Customer
(“Authorised Users”) routinely submit Customer Data to Matrix Diagnostics Ltd when using the Services.This may include sensitive and confidential personal information.
- Other Matrix Diagnostics Ltd also collects, generates and/or receives Other Informationsuch as:
- Account To create or update an Account, you or your Customer (e.g., your employer)supply Matrix Diagnostics Ltd with an email address, phone number, password, domain and/orsimilar account details, delivery and contact information, Company registration details and detailsaround the service provision required. In addition, Customers that purchase Services provide MatrixDiagnostics Ltd (or its payment processors) with billing details such as credit card information,banking information and/or a billing address.
- Website Information about your use of our website including details of your visits suchas pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data. Information provided voluntarily by you. For example, when youregister information or make a purchase
computer’s hard drive. Such information will not identify you personally. It is statistical data. Thisstatistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily bedone by activating the reject cookies setting on your computer.
- Additional Information Provided to Matrix Diagnostics We receive Other Information whensubmitted to our website or if you participate in a focus group, contest, activity or event, apply for ajob, request support, interact with our social media accounts or otherwise communicate with MatrixDiagnostics Ltd.
Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, “Information”). However, certain Information is collected automatically and, if someInformation, such as Account setup details, is not provided, we may be unable to provide the Services.
How We Use Information
Customer Data will be used by Matrix Diagnostics Ltd in accordance with Customer’s instructions,
including any applicable terms in the Customer Agreement, and as required by applicable law. Matrix Diagnostics Ltd is a processor of Customer Data and Customer is the controller. Processing of Customer Data isfor the purpose of health or social care.
Matrix Diagnostics Ltd uses Other Information in furtherance of our legitimate interests in operating our Services, Websites and business. More specifically, Matrix Diagnostics Ltd uses Other Information:
- To provide, update, maintain and protect our Services, Websites and This includes useof Other Information to support delivery of the Services under a Customer Agreement, prevent oraddress service errors, security or technical issues, analyse and monitor usage, trends and other activities or at an Authorised User’s request.
• As required by applicable law, legal process or regulation.
- To communicate with you by responding to your requests, comments and If you contactus, we may use your Other Information to respond.
- To send emails and other communications. We may send you service, technical and other administrativeemails, messages and other types of We may also contact you to inform you aboutchanges in our Services, our Services offerings, and important Services-related notices. Thesecommunications are considered part of the Services and you may not opt out of them. In addition, we sometimes send emails about new product features, promotional communications or other news aboutMatrix Diagnostics Ltd. These are marketing messages so you can control whether you receive them.
- For billing, account management and other administrative Matrix Diagnostics Ltd may needto contact you for invoicing, account management and similar reasons and we use account data toadminister accounts and keep track of billing and payments.
If Information is aggregated or de-identified so it is no longer reasonably associated with an identified oridentifiable natural person, Matrix Diagnostics Ltd may use it for any business purpose. To the extent Information is associated with an identified or identifiable natural person and is protected as personal data under applicabledata protection law, it is referred to in this Privacy
Policy as “Personal Data.” Lawful Basis
Matrix Diagnostics Ltd control and process data based on the following:
Consent – Consent is required and requested for processing sensitive data and when sending out information formarketing purposes.
Contract – Other information is processed because it is necessary for fulfilling a contract or because specific stepsneed to be taken before entering into a contract.
Legitimate interests – The processing is necessary for Matrix Diagnostics Ltd’s legitimate interests or
the legitimate interests of a Customer/third party.
Matrix Diagnostics Ltd will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement, and as required by applicable law.
Records are retained as specified by legal requirements, guidelines from the appropriate professional authoritiesor as defined in the service level agreement or contract. In absence of such guidance, the default storage ofpaper records is 6 years from creation.
Electronic records including Drug and Alcohol screening reports are stored indefinitely provided that futurehardware and software systems are capable of accessing the data. The data may printed to hardcopy if required.
Where no specific retention period is shown, the records are held for 6 years as live, after which they are archivedon the server.
Paper records are disposed of by secure shredding to ensure that confidentiality is maintained.
How We ShareAnd Disclose Information
This section describes how Matrix Diagnostics Ltd may share and disclose Information. Customers determine theirown policies and practices for the sharing and disclosure of Information, and Matrix Diagnostics Ltd does notcontrol how they or any other third parties choose to share or disclose Information.
- Customer’s Matrix Diagnostics Ltd will solely share and disclose Customer Data in accordancewith a Customer’s instructions, including any applicable terms in the Customer Agreement, and incompliance with applicable law and legal process.
- Third Party Service Providers and Partners. We may engage third party companies or individuals asservice providers or business partners to process Other Information and support our Thesesuppliers and other third parties are not authorised by us to use your Personal Data in any other way thanin the delivery of Matrix Diagnostic Ltd. products and services.
- During a Change to Matrix Diagnostics Ltd’s If Matrix Diagnostics Ltd engages in a merger,acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Matrix Diagnostics Ltd’s assets orstock, financing, public offering of securities, acquisition of all or a portion of our business, a similartransaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), some or all Other Information may be shared or transferred, subject to standard confidentiality arrangements.
- Aggregated or De-identified Data. We may disclose or use aggregated or de-identified Other Informationfor any For example, we may share aggregated or de-identified Other Information with prospectsor partners for business or research purposes.
- To Comply with Laws. If we receive a request for information, we may disclose Other Information if wereasonably believe disclosure is in accordance with or required by any applicable law, regulation orlegal
- To enforce our rights, prevent fraud, and for safety. To protect and defend the rights, property or safetyof Matrix Diagnostics Ltd or third parties, including enforcing contracts or policies, or in connection withinvestigating and preventing fraud or security
- With Matrix Diagnostics Ltd may share Other Information with third parties when we haveconsent to do so.
Matrix Diagnostics Ltd takes security of data very seriously. Matrix Diagnostics Ltd works hard to protect OtherInformation you provide from loss, misuse, and unauthorised access or disclosure. These steps take into accountthe sensitivity of the Other Information we collect, process and store, and the current state of technology. Given the nature of communications and information processing technology, Matrix Diagnostics Ltd cannot guaranteethat Information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others. The Company does not accept responsibility for any loss arisingfrom unauthorised access to, or interference with, any internet communications by any third- party, or from thetransmission of any viruses.
Data Protection Officer
Our size and services provided mean that we do not require a designated onsite Data Protection Officer but if youhave any concerns, please email [email protected]
Identifying The Data Controller And Processor
Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. Ingeneral, the Customer is the controller of Customer Data. In general, Matrix Diagnostics Ltd is the processor ofCustomer Data and the controller of Other Information.
Individuals located in certain countries, including the UK and the European Economic Area, have certain statutoryrights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to requestaccess to Information, as well as to seek to update, delete, withdraw consent or correct this Information.
- To request a copy of any personal information held about you, email precise details of the request[email protected] or write to Matrix Diagnostics, Unit 9 Meridian Business Park, FlemingRoad, Waltham Abbey, EN9
- To update, delete, withdraw consent or correct your personal information, email precise details of therequest to [email protected]
To the extent that Matrix Diagnostics Ltd’s processing of your Personal Data is subject to the UK General DataProtection Regulation, Matrix Diagnostics Ltd relies on its legitimate interests, described above, to process yourdata. Matrix Diagnostics Ltd may also process Other Information that constitutes your Personal Data for directmarketing purposes and you have a right to object to Matrix Diagnostics Ltd’s use of your Personal Data for thispurpose at any time. To do this email [email protected] with the request.
Contacting Matrix Diagnostics Ltd
Matrix Diagnostics, Unit 9 Meridian Business Park, Fleming Road, Waltham Abbey, EN9 3BZ T: 01992 762678 E: [email protected]
Contacting the Information Commissioner’s Office (ICO)
If you believe there is a problem with the way Matrix is handling your data, individuals have the right to complain to theICO.